What is the CONSUMER COUNCIL FOR WATER - CCWATER?
The Consumer Council for Water (CCWater) represents water and sewage consumers in England and Wales.
Their role is to provide a strong voice for consumers. They have offices throughout England and Wales, and
this enables them to keep in close contact with both local consumers, and the companies that provide the
services. phone 0845 039 2837.

Their job is to make sure that the consumers' collective voice is heard in national water issues and that consumers
remain at the heart of the water industry.
They will also take up consumers individual complaints where they have tried and failed to resolve a complaint
with their water company.
Their aim is to settle 70% of such complaints within 20 working days, and 85% within 40 days, and they state they
have been successful in achieving this.

Their Stated Priorities are:
1 - Value for money - a fair, affordable price and charging system;
2 - Right first time - problems sorted out quickly without hassle;
3 - Water on tap - a safe, secure, reliable supply of water used wisely;
4 - Flush and go - responsible removal of sewage, preventing sewer flooding and reduction in persistent smells
     from sewage treatment works;
5 - Speaking up for water consumers - influential in achieving improvements for consumers.

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