Energy regulator Ofgem has told energy companies that they must make simpler tafiffs to help both business and household customers Compare gas and electricity prices.
According to the BBC, Ofgem has found that complicated tafiffs have been confusing customers since 2008 and have increased from 180 to more than 300 in the last three years. The six main energy suppliers in the UK should face more competition from other companies Ofgem said, and found evidence that they responded to rising costs more quickly than they reduced prices when costs fell.
A number of people are reluctant to switch their utility providers believing that their old monopoly supplier looks after them. But it is only by you saying No! (and many people have) that the old monopoly suppliers are forced to compete on prices; so how much are you paying for Your loyalty?
See case study.